We handle your employee benefits administration so you don't have to.
Our clients save an average of 17 hours every month because we deal with insurance companies, enrollment headaches, and confused employees.
We work with these carriers to lower your long-term costs:
We manage open enrollment.
We plan the timeline, host onsite or video meetings, send reminders, answer questions, track completion, and confirm every election. You get a smooth rollout without chasing people.
We onboard new hires and track eligibility.
We watch your new-hire list, invite each person to enroll, follow up until they finish, and monitor waiting periods and effective dates. No one falls through the cracks.
We process life-event changes.
We make it simple to update insurance when life changes. Whether your employees are welcoming a new baby, starting a new job, or getting married, we’ll help employees navigate options and ensure their coverage keeps up with life.
We follow up on claims and escalate with carriers.
We explain what qualifies, gather the right documents, submit updates to the carrier, and confirm when new coverage starts. Simple for employees and for you.
We handle ID cards and coverage lookups.
Employees contact us first. We deliver digital ID cards, order replacements, check networks and copays, and confirm coverage details before appointments.
Lighthouse Services HRIS – Platinum Edition
We offer a full-featured HRIS platform powered by Employee Navigator, customized in-house by our team to fit the unique needs of you and your employees. This isn’t the watered-down system carriers provide, this is the Lighthouse Services Platinum Version, backed by our dedicated service and support team. We also handle the carrier data feeds and integrate directly with your payroll system to eliminate duplicate entry and reduce errors.
You can switch brokers without switching plans.
Want us to handle your benefits adminstration but fear switching providers? Lighthouse Services makes it easy to move your services.
Offload these HR services:
At Lighthouse, we aim to be an extension of your HR department, providing robust and high-touch services tailored to your team's and employees unique needs.
Major Medical & Gap Insurance
We compare BCBS and other A-rated carriers, design a plan (with optional gap coverage) that fits your budget, then run enrollment and day-to-day service so coverage stays clean and employees get care.
Payroll Solutions Made Simple
We connect you with vetted payroll vendors and trusted industry contacts—so you get the right fit the first time. Through our established relationships, our sources can often help you secure discounted fees that save your business money.
Dental & Vision
We source clear, high-value options, set them up in Employee Navigator, and take employee questions directly—so HR isn’t stuck in the middle and participation stays high.
HR Compliance
We keep benefits compliance on schedule with a simple calendar of deadlines and reminders for eligibility windows, required notices, and plan-admin tasks. We provide checklists and light documentation support so you stay audit-ready without extra paperwork.
Short & Long-term Disability
We tailor STD/LTD to your leave policies, educate employees on how benefits work, and administer adds/terms and claim support for a smooth, stress-reducing experience.
401(k) & 401(k) Compliance
We support your 401(k) alongside benefits—employee education, vendor coordination, and everyday questions—while keeping required notices, testing, and timelines on track.
Executive Protection
We design and administer executive-level benefits—carve-out medical, supplemental life and disability, and key-person protection—then handle communication, enrollment, and billing discreetly to retain leaders and reduce risk.
Deferred Compensation
We help evaluate, design, and administer non-qualified deferral programs that retain key talent, coordinate elections and payroll, and keep the ongoing admin tidy.
Read our customer testimonials:
Companies like Lighthouse because they save significant time by handling HR and benefits administration, making processes like onboarding and open enrollment much easier. Employees get quick, clear answers to their questions, with proactive support that reduces confusion and ensures nothing is missed.
Lighthouse's knowledgeable team handles HR and benefits seamlessly, our employees get fast, clear answers, and our leadership can stay focused on strategic priorities.
Before Lighthouse, our onboarding paperwork was handled over email and benefits were hard for employees to access, which meant we spent a lot of time scheduling calls with new hires. After partnering with Lighthouse, everything changed.
Thanks to the Employee Navigator, employees’ enrollments stay up to date and are synced to the providers instantly, thus negating the need for routine billing audits. Open Enrollment is a breeze – all I need to do is keep the employees moving and Lighthouse handles the rest!
Since adding the Lighthouse team, I know we can reach out to them anytime about any issue, and it will be resolved fully and expeditiously. They have helped us build a competitive and extensive benefits package to attract great candidates and to meet the needs of our employees.
FAQs
If you have questions that aren't answered here please reach out to us. We're happy to chat.
Both. You get a hands-on, Alabama-based service team for renewals, education, and day-to-day help; we also run sessions over video calls when that’s easier.
An AOR is a one-page letter that appoints Lighthouse as your broker of record. We draft it, your authorized signer signs it, and we submit it to the carriers. Once acknowledged (often within 1–3 weeks, varies by carrier), we take over employee questions and claims follow-up, move enrollment/admin into Employee Navigator, and reconcile your next invoices so everything stays clean.
Anytime—especially after a tough renewal or if service is lagging. For the smoothest rollout, start 60–90 days before your renewal (Jan 1 or Jul 1 are common), but mid-year handoffs are routine too.
We run enrollment on modern platforms, track new hires, and let employees contact us directly for answers—so your staff isn’t chasing forms, carriers, or deadlines.
They call us first; we track down answers and keep them updated, which is why clients say issues get resolved fully and fast.
Yes. Lighthouse compares plans across BCBS and other A-rated carriers; you get side-by-side options without sitting through vendor pitches.
We set up enrollment in Employee Navigator, host onsite or video meetings, monitor who’s finished, and proactively help new hires—right down to walking them through their choices when needed.
Yes. Moving enrollments into Employee Navigator keeps carrier data current and can eliminate routine invoice audits; when issues do pop up, we escalate with the vendor and track to resolution.
No. In most cases you keep the exact same plan, carrier, rates, and ID cards. The only thing that changes is who services the account—your employees start calling us instead of the old broker. (Exceptions are mainly PEO exits or specialty arrangements; we’ll map that with you.)